Privacy Policy

This Privacy Policy explains how ORAC collects, uses, discloses, and safeguards your information when you use our platform and visit our website. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal data such as your name, email address, and contact information that you voluntarily provide when registering or contacting us.
• Client and claimant information entered into the platform by authorised users.
• Usage data including how you interact with the platform, pages visited, and features used.
• Device and technical data such as your IP address, browser type, and operating system.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the ORAC platform.
• Improve, personalise, and expand our services.
• Communicate with you about your account, updates, and support.
• Comply with legal obligations and enforce our terms.
• Generate anonymised usage analytics to improve the platform.

Sharing of Your Information

We do not sell or rent your personal information. We may share information with third-party service providers who assist us in operating the platform (such as hosting, analytics, and email services), subject to confidentiality agreements. We may also disclose information where required by law or to protect the rights and safety of ORAC, our clients, and the public.

Third Party Services

The ORAC platform integrates with third-party services including Xero, Microsoft Outlook, and Microsoft Teams. Use of these integrations is subject to the privacy policies of those respective providers. We encourage you to review their policies independently.

Security of Personal Information

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Access to Your Personal Information

You may request access to, correction of, or deletion of your personal information by contacting us at enquiries@orac.com.au. We will respond to your request in accordance with applicable privacy legislation.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, it is securely deleted or de-identified.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the date at the top of this page. Your continued use of the platform following any changes constitutes your acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by the laws of Victoria, Australia, and you agree to submit to the exclusive jurisdiction of the courts located in Melbourne, Victoria.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at enquiries@orac.com.au.

Last updated: June 2026